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Field Service Management - 4 Ways The Right Software Makes You A Leader

​If you run a small-scale field service business, you have certain aspirations just like other companies in the industry. You also want to grow into a large-scale company or probably an international enterprise that is known for its quality services and a high degree of customer satisfaction. The one thing that could probably prevent you from doing all that is your lack of flexibility and will to adopt new technologies and go digital in the new year. There are several reasons for you to be investing in a dependable software platform for your field services business. Sectors such as plumbing, electrical works, HVAC and insulation, carpentry, and many others have already taken the leap of faith. The following reasons should be able to convince you to do the same:

1. Timely Scheduling And Dispatch Of Services

The biggest advantage of using a field service management solution that is customized to your needs is that it allows you to schedule all your services and dispatch your technicians on time. If you run a business on pen and paper, you are probably outdated in comparison to your competitors. With the right service management software, you can automate several of your scheduling and planning tasks and also dispatch your technicians to the right place and keep a tab on their work and deadlines from any remote location.

2. Makes Fleet Tracking Possible


If you thought that you do not need this feature, you need to think again. When it comes to tracking the status of various jobs and keeping track of idle resources within your organization, this feature is going to prove to be very useful. Several software platforms are enabled with global positioning systems that work hard to keep you updated about each of the jobs being performed by your technicians. You can help them optimize their travel time to specific job sites. You can eliminate redundant routes and operations keeping your operational costs at a bare minimum throughout the year.

3. Efficient Inventory Management

Your small-scale field service business is facing a lot of issues with inventory management. Your inventory can be your tools, the critical equipment, the materials required, and several other items that you may source from outside the country or the nearest vendor. For example, what a typical HVAC scheduling software does for you is keep a tab on all these items and the various materials and their usage. Your inventory managers will be able to keep a track of all the materials and tools that are being consumed in real-time so that they can keep all the connected departments in the loop and well informed about the inventory status.

4. Customer Relationship Management

Customer relationship management is a very critical aspect that is usually riddled with manual errors and repetitive mistakes that can easily be avoided if the entire process is automated. A reliable field service management software can help you accomplish and manage both customer acquisition and customer retention. You can eliminate any repeat instances that reflect badly on your reputation. You can keep your customers happy and returning to you for more business and grow your enterprise to a scale that you have always desired. 
 
Conclusion
​

The right software solutions, regardless of which industry you belong to, are going to help you tremendously when it comes to holding on to your existing market share and expanding your consumer base further. All you have to do is be a little more willing to welcome this digital change.

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Contact Us
  • HOME
    • Home Furnishings "STUFF"
    • About Us
    • Commitment To Our Veterans
    • Free Marketing Analysis - No Strings-No Sales Pitch
  • Social Platforms
  • Technologies
  • Marketing Integration
    • Free Marketing Analysis - No Strings-No Sales Pitch
    • How Social Media is Changing Brand Building & Retail
    • Brick & Mortar Retail Touch Points Exposed
    • The Secret to a Good Mobile Website for Retailers
    • U.S. Newspaper Revenues Hit 50-Year Low in 2012
    • Future Retail Trends-2015
    • The Power Of Gen Y in Today’s And Tomorrow's Workplace [INFOGRAPHIC]
    • Brick And Mortar Retailers May Become Extinct If They Do Not Embrace The New Economy >
      • A Retailer's Guide to Webrooming
      • INFOGRAPHIC - Do men and women shop differently online?
    • How Big Is Amazon {INFOGRAPHIC}
    • Why retailers must excel in the 4 Cs instead of just the 4 Ps
    • E-tailers: Tips, Trends, and Reasons E-Commerce is About to Boom
    • Is Texting The New Marketing Engagement Frontier
    • Which Social Network's Users Make the Most Money? [INFOGRAPHIC]
    • 120 Awesome Marketing Charts, Graphs and Statistics
    • What It Costs A Business To Do Social Marketing
    • The NEW Retail Demographics
    • More Shoppers Reach for Mobile to Browse, Buy >
      • Online Reviews Influence Shoppers Most, but Print Catalogs Trump Social Networks
      • How Shoppers Use Smartphones to Save Money
      • Age, Gender Determine 'Go-To' Devices
  • MY RETAIL RANTS BLOG
  • CONTACT US
    • free marketing help desk